Terms and Conditions of Agreement

Reservation

After making your reservation with us, our booking form must be duly completed and signed by the first named person on the booking. This should be the party leader; he/she must be over 21, and authorized by all members of the party, who are listed on the booking form, to accept our booking conditions on their behalf. All documentation will be sent to the party leader, who should duly apprise the other party members of any information. Upon receipt of the completed booking form, confirmation will be sent to you in writing, please check carefully to ensure it is correct, if not please inform us immediately. Our home is booked solely for the use of those persons named on the booking form. Once we have sent confirmation to you, we have a binding contract. The client is responsible for the total price of the property rental as shown on the confirmation. Signing of the booking form constitutes acceptance of these terms and conditions by the client.

Villa Occupancy

The villa maximum capacity of 12 persons must not be exceeded (additional travel cot baby facility is available). The villa is available for occupancy from 4pm on the day of arrival until 11am on the day of departure. You agree to permit the Management Co or their Agents reasonable access to the property to carry out any maintenance necessary. All reasonable steps will be made to minimize inconvenience and to provide adequate notice. No pets are permitted.

Payment

You are required to pay us a non-refundable deposit of £150/$250 per booking; the outstanding balance is payable 8 weeks prior to the date of your first occupancy. If you were to book the villa less than 8 weeks prior to your date of first occupancy, the full balance is due immediately.

Property Deposit

We also hold a refundable property deposit of £150/$250, in case of breakages, loss or damage to the villa during your stay. This shall be refunded in full 14 days after your return, when we should have confirmation from our management company that the villa was left by you in the same condition in which you found it, less any deductions to cover the cost of replacement or repair. You will also be liable for any damages in excess of £150/$250. The Management Company will be sole arbitrators on cause of damage or loss.

Swimming Pool

The property has a swimming pool, which can be heated to approx 82 degrees C between the hours of 8am to 6pm. Pool heat is charged at £85/$150 per week. Pool heat can be requested before or during your stay. A pool cover is provided to help maintain the heat at night during the cooler periods. All children must be supervised at all times, and also caution must be taken around wet areas. The pool security screen should be used to protect you and your children. Guests should always observe the safety rules listed in the Information and Safety Book held in the home and observe the pool safety notice displayed in the pool area. The owners/management company do not accept responsibility in the event of injury or death caused as a result of the use of the pool. Glass is not permitted in the patio/pool area.

Smoking

We have a no smoking policy within the villa. However, guests may smoke around the pool and gardens.
     

Website

Whilst all information supplied on the website is deemed to be correct and to the best of our knowledge, it is understood that the information supplied is for guidance purposes only and does not form part of any contract.

If you have to cancel your holiday

If unfortunately any member of your party needs to cancel the booking, we would ask that we be informed immediately in writing. Duly countersigned by the party leader. Cancellation will be effective from the date it is received by us. Cancellations are subject to a charge detailed below as a percentage of the total amount due dependant on the time you cancel.
     

For most reasons beyond your control cancellation will be covered by your travel insurance, but cancellation due to financial reasons or no longer wishing to travel are not included in your travel insurance. 
     

If we change or cancel your booking

In the unlikely event that due to circumstances beyond our control, we need to make changes to or cancel your booking, we will inform you as soon as possible. We reserve the right to cancel any bookings at any time, and will only be held liable to refund Monies already paid by you the client. (Including the £150/$250 security Deposit). In cases of 'force majeure' your booking may need to be terminated prior to the scheduled conclusion of your booking. This however is extremely unlikely to occur although if the situation arises we will not be able to offer refunds, pay compensation or reimburse you for any expenses you may incur. Your travel insurance may cover you for these events.
     

In case of complaint

Things do occasionally go wrong, and we promise we shall make our best endeavors to rectify faults to your satisfaction. You must inform our local manager/agent immediately in order that the problem may be rectified as soon as possible. If you are not satisfied with the solution please make this known to us in writing. We will not accept liability for any dissatisfaction or other complaints not reported to our local manager during your stay.
    

Force Majeure

We cannot unfortunately be held responsible nor accept any liability where we are prevented from fulfilling our contractual obligations by 'force majeure'. These include but are not limited to war, threat of war, civil commotion or strife, hostilities, strikes and other industrial disputes, natural disasters, fire, acts of God, terrorist activities, technical difficulties with transportation and utilities, closure of ports or ferries, quarantine, epidemics, weather conditions, government action or other events outside our control. Your travel insurance may cover you in some of these events. This contract is subject to and shall be constructed in accordance with the laws of England and the parties hereby submit to the exclusive jurisdiction of the English courts.
    

Liability

Marlon & Alison Groves do not accept liability for any injury, damage or loss sustained by any member of your party or any person who enters into the villa during your confirmed rental period either by invitation or not, except where any personal injury or death is attributable to the negligence of us.

      
Please make cheques payable to Alison Groves